SHIPPING & RETURNS

Product Guarantees:

All products supplied are covered by the terms and conditions of the Manufacturers Guarantee for a period of 12 months unless stated otherwise.

How To Return A Faulty Item:

Please email the returns department on returns@carsoundsandsecurity.co.uk, and you will ben sent an RMA form to fill in and send back to us to obtain an RMA number. Please do not return goods to us without an RMA number or without including it with the item as goods will be rejected.

Faulty Goods Within 7 Days of Delivery:

If a fault is found within 7 days please obtain an RMA number and send the item back to us and we will replace with a new item. If you then decide you do not want the item and refuse an exchange we will refund you less any delivery charge of £9.99 by courior and £3.50 by Royal mail.
Items with no fault found will incur a handling and delivery charge of £35 which is payable before we return the item to you. We are not liable for any loss of profits, loss of business or other consequential, special or indirect loss, costs, expenses or other claims for compensation, whether caused by our negligence or not, arising out of or in connection with the Products or their use or resale by you. We are not liable to pay you any compensation other than a refund equal to the price of the Products that you have paid us for.

Faulty Goods Over 7 Days: 

Your goods will be repaired by an appointed repair centre by the manufacturer. Should the product develop a manufacturers fault within twelve months of your date of purchase please obtain an RMA number and then send the item back to us with the original receipt and all contact details including the fault. This guarantee specifically excludes faults caused by accident, neglect, and misuse. This does not affect any statutory rights that you may have. Please note that credit card receipt or statement cannot be used as proof of purchase. All goods that have developed a fault or are faulty have to be returned to us and the cost of the postage is paid by the customer. We will pay for the item to be returned back to you. Faulty Items with no fault found will incur a handling and delivery charge of £35 which is payable before we return the item to you. We are not liable for any loss of profits, loss of business or other consequential, special or indirect loss, costs, expenses or other claims for compensation, whether caused by our negligence or not, arising out of or in connection with the Products or their use or resale by you. We are not liable to pay you any compensation other than a refund equal to the price of the Products that you have paid us for.

Most items carry a 12 months' warranty. Exclusions include: subwoofer boxes, looms, wiring kits, remote controls, batteries, software discs, brackets, facia trims, cases, aerials, and speaker plates. Most ex-demo units carry 3 months warranty unless otherwise stated. Subwoofers are not covered for voice-coil damage due to abuse, overheating, or distortion. Speaker tinsel leads are not covered due to abuse. Damage caused to facia panels by misuse (ie. dropping) is not covered.

Online Returns Information:

Please email the returns department on returns@carsoundsandsecurity.co.uk, and you will ben sent an RMA form to fill in and send back to us to obtain an RMA number. Please do not return goods to us without an RMA number or without including it with the item as goods will be rejected.
If you are not totally satisfied with your purchase for any reason, please notify us in writing within 7 working days of the delivery date by email to returns@carsoundsandsecurity.co.uk. You have the right to cancel your order within 7 working days from date of delivery for a refund less any applicable delivery charges. If a free delivery method has been used you will be charged a shipping rate of £9.99 by courior or £3.50 by Royal mail, all correctly supplied items are applicable to a 15% restocking fee. Special Order items can not be returned. It is your responsibility to return any items back to us at your cost, in new condition in their original box and packaging including all instructions,wiring,radio cage, and other included items, undamaged and unused. If you refuse delivery you will be charged a rate of £9.99 as it is your responsibility to return the item back to us. This will mean a charge of £19.98 to cover shipping costs to and from you. Items received back incomplete, damaged or in any condition other than new, will not be refunded and will incur a handling and delivery charge of £35 which is payable before we return the item to you. If you do not notify us within 7 working days after you have received the delivery, your right to cancel will be revoked. The cancellation must be put into writing and received within the 7-day period.

Delivery Information:

All deliveries are sent via Parcelforce / DPD, free mainland uk shipping will be delivered between 1-3 working days, or we offer a guaranteed next day service for an additional cost. Some smaller items we will use a Royal Mail tracked service which can take between 1-5 working days. The item can not be listed as lost until after 15 working days. Parcelforce / DPD will make two attempts to delivery the parcel. If unsuccessful the item will be returned to us and a redelivery charge will be incurred.

Non UK Shipments:

It is your sole responsibility as the buyer to ensure that the products you order are allowed in your country and to pay for any duties or taxes if required. We are not liable for any additional duties or taxes.

Delivery Addresses

Due to security reasons to protect Car Sounds And Security LTD and the customer, we currently deliver only to the cardholder's home address, as held on record by the card issuer alternatively the PayPal confirmed address. Is special circumstances we can also deliver to your work address but we will require other documentation.

Delivery Status Information:

Once your order is despatched, you will be send a despatch confirmation email, providing courior and tracking details, Please also provide your mobile number as if Parcelforce is used you will recieve shipping details by text message.

Delayed Delivery:

No liability will be accepted for incidental or consequential losses suffered as a result of delays in delivery.

Overnight Delivery Classification

The Following post codes do not come under Mainland UK and will incur a delivery charge:

Zones 2:
The Highlands and Islands of Scotland – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE.

Zone 3:
Northern Ireland, Isle of Man and Isles of Scilly – postcodes BT, IM, TR21-25.

Please note that we classify the Channel Islands as an international destination.

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Sections

Van Security +
Vehicle Security +
Car Stereos +
DAB Radio +
Blueooth +
Speakers / Subs / Amps +
Fitting Accessories +
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